Outlook Search Error

If you’re doing a search in Outlook and you get the following message “Lets look on your computer instead”, Here is what you can do to help correct this issue. Fix requires adding a registry key (DWORD) with a value of 1.  The location and key that needs created are:  HKEY_CURRENT_USER\software\microsoft\office\16.0\outlook\search DWORD: DisableServerAssistedSearch After that […]

How to setup an Auto Reply on SuperAccount Email Accounts.

Login to the web console at with your email and password. (Note: Where you see “yourdomain”, type in your domain. Example: Select the “Auto Reply” tab. Check the “Enable auto reply” box. Check the “Reply once” box. Fill in the auto reply message you want to leave people when they email you. Then […]

How to reset email password (Superaccount)

Here is the step by step instructions how to reset a password for an email account within the customer control panel if you have a SuperAccount. Login at  SuperAccount Control Panel with the main account’s username and password. Click on the Website Link. Click on the Email link. Click on Manage mailboxes. Select your domain […]

Permanently delete email via webmail (Superaccount)

The webmail interface acts just like your mail program at home. When you delete an email message, the message is stored in your deleted items directory, unless you update this option. You will have to login, go to the folders link and delete the email out of the Deleted Items directory. Or a faster method […]

Outlook 2013-2016 POP3 / IMAP Setup Instructions

Here are the step by step instructions on how to setup a POP3 or IMAP account in Outlook 2016. NOTE: You can find your Incoming/Outgoing server information in your customer control panel or you can email and we can confirm your server information for you. In Outlook click on the “File” tab. Click on […]

Enabling or updating your forwarding email address (POA)

Here are the steps to setup or update your forwarding list for your email account on the InfoQuest POA hosting system. Login at the Customer Control Panel with your main account’s username and password. Click on the “Mail” tab. Click on your Name. Click on the “Forwarding” tab. Click on the “Forward List” link. There […]

How to Remove email hosting (POA)

Here are the step by step instructions on how to disable / remove your email hosting from your POA account if you have chosen to do email through another provider. 1. Log into the Customer Control Panel with your main account’s username and password. 2. Click on the “Hosted Domains” tab. 3. Click on your […]

Purge IMAP items marked for deletion (Outlook 2010)

Here are the step to purge the messages you’ve marked for deletion in Outlook 2010. 1. Once you’ve marked all the emails you want deleted, you’ll see a line through each email. 2. Click on the “Folder” tab at the top. 3. Click on the “Purge” Icon, a drop down will appear. 4. You can […]

Purge IMAP items marked for deletion (Outlook 2007)

When you mark an item on an IMAP e-mail server for deletion, the item is displayed in strikethrough text in the header list. However, the item is not removed from the IMAP mail server until a purge command is used. Note: You can change the view of an IMAP folder so that items marked for […]

Subscribing to IMAP folders

When using an IMAP email account, an IMAP folder list can be downloaded that displays all the folders contained in your account on the mail server. You can then select which folders that you want to subscribe to or view on your computer. In Mail, in the Navigation Pane, right-click the top folder for your […]