Due to upcoming releases of Google Chrome in March & September 2018, Chrome will no longer trust certain Symantec, Thawte, GeoTrust, and RapidSSL SSL/TLS certificates. Chrome users will see “Not secure” in the address bar when connecting to websites using a distrusted certificate.

InfoQuest Support will be happy to take care of getting the certificate reissued for you free of charge.

If you’d like to take care of this yourself, here are the steps you would take to reissue your digital certificate.

Log into the Customer Control Panel with your main account’s username and password.

Click on Account Tab, then click Account Settings, then More Tools.

Click on SSL Certificates.

Click on “Create Certificate Signing Request” button.

Select 2048 bit, fill in your information. Remember the Common name is “www.yourdomain.com”

Download and save both the Certificate Signing Request and Private Key Signing Request to your desktop, then click the close button.

Browse to https://products.geotrust.com/orders/orderinformation/authentication.do and fill in your domain name and email address on you had on your original order, if you need this information, please let us know and we’ll provide you with the information.

Once you click the “Continue” button, it will bring you to the next page where you look for your current certificate an click the “Request Access” button.

An email will get sent to the main contact with a link, click the link and then click the “Reissue Certificate” link.

Copy and paste the new reissue CSR into the interface and leave the default options there for the encryption.

Select the pre-approved email address you used and check the box that you agree to the terms and submit, it will ask you to verify and submit one more time.

You’ll receive an email to verify the new reissued certificate, click the link and “Approve” the new certificate.

Once you approve the certificate, you will receive the new certificate shortly.

Once you receive the new certificate you can install it through the customer control panel.

NOTE: If you’re on a SuperAccount system or older, we’ll have to install it for you.

Once you’ve confirmed your certificate and it is emailed to you, you will take the new reissued certificate and the Private Key and install it.

Log into the Customer Control Panel again and click on “Website” tab at the top of your screen between the “Mail” & “Applications” tabs  .

Click on the SSL link.

Click Install Certificate and Enable SSL, choose the clip board option, click Next

Copy and paste the new certificate in the one box and the private key in the other and install the certificate.

Then click on the Install CA Certificate button, copy and paste the CA certificate from the email into the box and click Finish.

You’ve completed installing your certificates for your site.