If you have “Hosted Exchange” hosting with InfoQuest.  Here are the steps you’ll need to take to get it setup in Outlook 2010. 1. Wherever you’re doing DNS for your domain, you need add a CNAME called “autodiscover” and have it point to “exchangeauto.infoquest.com“. 2. Example: Your domain name is johnsmith.com,  you would create the […]

If you get an error when trying to configure Outlook or Entourage for your exchange mailbox, you probably haven’t created the autodiscover entry for your domain, here are the step below if you’re doing DNS through InfoQuest. Log into the Customer Control Panel with your main account’s username and password. Click on the “Hosted Domains” […]

Here are the steps to add an Hosted Exchange email account to your iPhone. First, make sure you can login using Outlook Web App via https://exchange.infoquest.com. If you can login with your email address and password, you’ve confirmed you have the correct login information. 1. Select “Settings” icon from your iPhone home menu 2. Select […]

1. Log into Customer Control Panel . 2. If you have several Subscriptions, select Subscription, which includes your Exchange Mailbox. If you have only one Subscription, ignore this step. 3. From the “Home” tab, click on the “Mailboxes“. A list of your existing mailboxes opens. 4. Select the Mailbox that you’re wanting to setup. 5. […]

Please confirm you have an CNAME record in your DNS named autodiscover.”domain name” pointing to exchangeauto.infoquest.com 1. Open Microsoft Outlook from the Dock 2. Click Outlook > Preferences 3. Click Accounts 4. Click the “+” Button > Select Exchange… from the Dropdown Menu 5. Enter your Exchange E-mail Address, Authentication Method (User Name and Password), […]

Tap the “Settings” icon from the home screen. In “Mail, Contacts, Calendars”, tap “Add Account…” Tap the “Microsoft Exchange” icon Enter your Exchange account information: Enter your e-mail address into the “Email” field Leave the Domain field BLANK Verify the “Username” in your Customer Control Panel > Hosting > Exchange > Mailboxes > Click the […]

Open Outlook On the File tab, click Account Settings. The Account Settings window is displayed. The E-mail tab is opened by default showing all your set up e-mail accounts (if there any). Click New. The Add New E-mail Account Wizard starts. You are prompted to Choose E-mail Account. Select the Manually configure server settings or […]

You’re using an Apple Airport Extreme Router and having issues connecting to Microsoft Exchange. The issue is most likely due to Host resolution with DNS. The steps to resolve the issue are: Right click the wireless icon in the taskbar Click “Troubleshoot problems” Click “I’m having a different problem” Click “Use a specific network adapter” Click […]

First make sure that you have the correct Autodiscover CNAME DNS Record added with your DNS Hosting Provider. The record should look like autodiscover.yourdomainname with a value of exchangeauto.infoquest.com. Are you being prompted for login credentials over and over in Outlook regardless if you’re using the correct information? First confirm you’re using the correct login […]

Are you receiving the following error when emailing users within the same domain name? Diagnostic information for administrators: Generating server: EXMBX01.infoquest.com IMCEAEX-_O=HOSTEDEXCHANGE_OU=EXCHANGE+20ADMINISTRATIVE+20GROUP+20+28FYDIBOHF23SPDLT+29_CN=RECIPIENTS_CN=mailbox@uniqtest2007dom.com Remote Server returned ‘550 5.1.1 RESOLVER.ADR.ExRecipNotFound; not found’ Within Outlook, Click the File Tab > Click Options > Click Mail then scroll down and click the button labeled “Empty Auto-Complete List”. This will […]