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How do I cancel my account, domain, or service or set it to not renew?

If you are having problems with your service, please call or email our support team to give us the opportunity to resolve this for you.

If you still no longer need a service and want to cancel it contact our support team or you can do this in the customer control panel.

Please note, domain registrations can't be cancelled.  Instead you set it to not renew and let it expire.

Here are the steps in your Control Panel.

1. Login at the Customer Control Panel

2. Once logged in, click on the "Account" tab.

3. Click on the "Subscriptions" link.

4. Click on the subscription you want to cancel or not renew.

5. Click on "Turn Off Auto-Renewal" or "Cancel Subscription"

6. Follow the screens to complete this action.

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