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Virtualize Your Phone System

Driven by VMware’s disaster recovery capabilities and scalability, Switchvox support for VMware eliminates the need for a dedicated appliance and provides small and medium size businesses with a phone system that is able to meet the needs of an enterprise at a fraction of the cost.

Top Benefits of Virtualization your Phone System

Scalability

Virtualizing your Switchvox releases you from stringent hardware requirements and specifications. VMware gives you the flexibility to adjust system resources on the fly, giving you a phone system that grows with the success of your business and delivers the performance you demand from your communications.

Disaster Recovery

Downtime costs money, and virtualization is the key to ensuring that downtime is minimized. Utilizing VMware’s disaster recovery tools, high availability is possible with Switchvox, allowing your company to stay connected to customers at all times.

Save Money

Switchvox support for VMware lets you take advantage of your existing virtual environment, and eliminate the need for costly, dedicated voice appliances. Having fewer appliances also significantly reduces maintenance and power costs.

General Details

How do I buy Switchvox for a virtualized environment?

Purchase the Switchvox Virtual Software-Only product, which lets you download and use a virtual image. Also purchase an appropriate number of phone-type subscriptions, and a matching number of Switchvox +Virtual Subscriptions.

What is the Switchvox Virtual Disk Image?

Choose a disk image with an appropriate amount of disk space allocated. The image lets you easily install Switchvox with VMware, and includes tools for fine-tuning your Switchvox instance.

Can I switch from a Switchvox Appliance to Switchvox Virtual?

Yes. If there are telephony cards used in the Switchvox appliance, those services will need to be managed with a gateway. In that scenario, Switchvox needs to have a SIP provider defined for the gateway.

Your Switchvox subscriptions must be active, and Silver subscriptions must first be upgraded to Gold or Platinum.
 
If you registered Switchvox before the Switchvox +Virtual products were introduced (3/1/2016), you need to purchase a total number of Switchvox +Virtual Renewal products that matches the total number of "Maximum User Extensions" that you have in Switchvox (see Server -> Updates) and covers the time period until your support expiration date. It is not necessary to purchase the Switchvox Virtual Software Download product, or the Switchvox +Virtual base subscriptions, just the renewals. Contact InfoQuest to purchase the +Virtual products.

If you registered Switchvox after the Switchvox +Virtual products were introduced (3/1/2016), you need to purchase a total number of Switchvox +Virtual Subscription products that matches the total number of "Maximum User Extensions" that you have in Switchvox (see Server -> Updates) and +Virtual Renewal products to cover the time period until your support expiration date. It is not necessary to purchase the Switchvox Virtual Software Download product, just the +Virtual products. Contact InfoQuest to purchase the +Virtual products.

What if I am already running Switchvox in a VMware environment, what should I do?

Best practices for moving to an officially supported version of Switchvox in a VMware environment:
  1. Update Switchvox to the latest version of the software (following the Best Practices for Updating Switchvox).
  2. Purchase the +Virtual products as required (contact InfoQuest)
  3. Install Switchvox in the VMware environment using the virtual image (provided after purchase).
  4. Apply the backup file created in step 1, to the Switchvox installed with the virtual image.
While you could stop at step 2, we highly recommend steps 3 and 4.

What version of VMware is supported?

vSphere 5.0 and above.

Which OS is supported?

Only 32bit OS is supported for Switchvox on VMware.

If I am already running a virtualized environment, is there a reason I should buy an appliance?

No. For a customer who is already managing their business in a virtualized environment, we recommend putting Switchvox there instead of on a Switchvox Appliance.

Image

What format is the Virtual image?

Open Virtual Application (OVA).

What is included in the Virtual image?

The Virtual image includes Switchvox and the VMware Tools.

What images are available to download?

There are multiple images available, but the only difference is the disk space that is specified. For reference: a one-minute audio file is ~1 megabyte. Switchvox will need space for voicemail greetings, voicemail messages and fax files, and any sound files you have uploaded to Music on Hold or Sound Manager. Apart from audio files, Switchvox will also need space for call logs.
  • 20 GB
  • 100 GB
  • 500 GB

Resources

What resource must I increase to allow for more

Extensions: CPU and Memory
Concurrent calls and recordings: CPU, assuming Disk IO is sufficient

What are the resources required to meet the capabilities of a Switchvox Appliance?

Here are some examples of the resources allocated to Switchvox, to meet the performance of a Switchvox appliance.
 CPURAM
802 1-core2 GB
3104 1-core4 GB
4704 2-core8 GB

What is the maximum number of cores I can allocate?

A maximum has not been defined at this time.

Administration

How do I set up snapshots with VMware?

An admin can manually snapshot a VM by right clicking on the Machine and selecting snapshot. There are API’s and scripts for automated snapshot deployments.

How do I set up failover with VMware?

A High Availability cluster must be configured in vSphere. See How to Configure VMware High Availability (VMHA).

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