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Outlook can't login to Hosted Exchange

First make sure that you have the correct Autodiscover CNAME DNS Record added with your DNS Hosting Provider. The record should look like autodiscover.yourdomainname with a value of

Are you being prompted for login credentials over and over in Outlook regardless if you're using the correct information?

First confirm you're using the correct login information by logging into Outlook Web App online via Once you've confirmed the information is 100% correct, open your PC's Control Panel > Credential Manager. Remove anything associated with by clicking the error to the right > Click Remove from Vault.

Are you using Outlook 2007 or older?

We recommend upgrading Outlook, Creating a new Profile, Setup account from Scratch. You can download Outlook through your customer control panel via > Click Exchange Tab > Click the Display Name of the user in question > Click Download Outlook.

Are you receiving a notification that says "Allow this website to configure email address server settings? Your account was redirected to this website for settings. You should only allow settings from sources you know and trust."?

If you are receiving this notification, check the box "Don’t ask me about this website again" and then click allow. You must restart Outlook for this to take effect

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Hosted Exchange

  1. Hybrid Email Hosting with Hosted Exchange
  2. Changing your Hosted Exchange Account Password
  3. How to increase Hosted Exchange mailbox size.
  4. Switching over to Hosted Exchange services Procedures
  5. How to sign up for Hybrid Hosted Exchange.
  6. Migrate InfoQuest Email to Hybrid Hosted Exchange
  7. Setting up Thunderbird for InfoQuest Hosted Exchange using an IMAP connection.
  8. Outlook can't email other Exchange users
  9. Outlook can't login to Hosted Exchange
  10. Change Order with $0.00 Balance
  11. Can't connect to Exchange using Apple Airport Extreme Router
  12. Issues Acessing Public Folders with Outlook 2016 Exchange Users.
  13. Setting up Hosted Exchange using IMAP connection.
  14. How to configure iPad using Microsoft Exchange
  15. How to configure Outlook: Mac 2011 using Microsoft Exchange
  16. How to configure Entourage 2008 using Microsoft Exchange
  17. How to configure iPhone for Microsoft Hosted Exchange (iOS9 or lower)
  18. How to configure Android using Microsoft Exchange
  19. Errors configuring Outlook 2007 on Exchange Server 2013
  20. The Great Email Debate - Standard Email or Hosted Exchange
  21. How to edit your local host file to add an DNS entry. (autodiscover)
  22. Setting up your Hosted Exchange account in Outlook 2010.
  23. Setting up your Hosted Exchange account in Outlook 2013.
  24. Setting up your Hosted Exchange account in Outlook 2016.
  25. Sync Issues with MAC with Hosted Exchange with Office 2011
  26. Rebuilding your Index in Outlook.
  27. Outlook download for Hosted Exchange Users.
  28. Setting up Hosted Exchange account on Google Pixel Phone.
  29. Setup InfoQuest Hosted Exchange Account on iPad.
  30. Manual Setup Hosted Exchange Account on iPhone (iOS 10 or higher)
  31. Setup Auto Archive for Outlook 2010 or later.
  32. Setup Auto Archive for Outlook 2016.
  33. Adding Company Disclaimer for InfoQuest Hosted Exchange Users.
  34. Office 365 Autodiscover Issue

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